Zineps connector privacy policy

About this policy

Zineps Platform B.V. provides the Zineps connector for AI assistants such as ChatGPT and Claude. This policy explains how Zineps handles personal data when you connect an assistant to your Zineps account. It covers information you submit and information retrieved from your existing account. For other use of our website and services, see the Zineps website privacy policy.

Information the connector uses

Depending on your request and account permissions, the connector can process account names, email addresses, company details and access permissions; customer and business contact details; orders, products, sender and recipient addresses, phone numbers and email addresses; shipping labels, returns and tracking events; invoices, charges, payment references and payment status; support tickets, messages and attachments; and connected shop, carrier, pricing and automation information. Downloads and attachments can contain the same personal data as the original document. We also process the search terms, references, filters and other details supplied for a requested operation.

Why we use this information

We use this information to authenticate your connection, apply your account permissions, answer your requests and carry out the operations you ask for. These can include finding orders, explaining charges, checking shipments, creating or cancelling labels, printing, managing support requests and permitted account or partner operations. We also use relevant operational records to investigate errors, maintain security and support the service. The connector does not require you to send your full conversation or record your questions for product improvement. If an operation is linked to an existing investigation, we may retain its relevant parameters and outcome with that investigation.

Who receives information

The AI provider you connect, such as OpenAI for ChatGPT or Anthropic for Claude, receives the inputs and results used in that assistant. Its own terms, privacy policy and account settings govern its handling of those copies. Zineps may exchange the information needed for your requested operation with your connected webshop, the relevant carrier or pickup-point service, and your configured printing service, including PrintNode. Authorised Zineps personnel and providers supporting hosting, storage, security and service notifications may process information to operate and support Zineps. Your organisation or logistics partner may have access according to its account role. Zineps does not sell personal data. Connecting an assistant does not authorise unrelated advertising or sharing.

How long information is kept

Connecting or disconnecting an assistant does not create a separate expiry date for existing business records. Account, order, shipment, invoice, support and associated activity records remain with the Zineps account until removed through the applicable deletion process. They do not all expire automatically after a fixed number of days. When assessing a deletion request, we consider whether the account is still in use, a shipment or support case is still open, billing is unsettled, or records must be retained for accounting, legal obligations or claims. Some account closures disable access while retaining business history. You can ask us which records remain and the reason for retaining them.

Routine connection logs are normally kept for 3 days, API activity logs for 14 days, shipping diagnostic logs for one month, and operational summaries for up to 90 days, depending on the record type. Scheduled deletion can take additional time to complete. Records linked to an ongoing investigation follow the retention of that investigation. Production database recovery backups currently cover 7 days; deleting active records does not immediately remove copies from those backups. Records retained by your AI provider, webshop, carrier or other independent service follow that provider’s own policy.

Your choices and privacy requests

You choose whether to connect an AI assistant. Available operations depend on your Zineps role and access permissions; where offered, you can select tools during authorisation. You can disconnect the connector in your AI client and reconnect to change the permissions it requests. Disconnecting stops that client from using the connection but does not itself delete Zineps records or copies already received by the AI provider. Issued access credentials have their own validity period. Contact us if access needs to be restricted sooner.

Email info@zineps.com to request access, correction, a copy, restriction or deletion of your personal data, or to ask about an objection or withdrawal of consent where applicable. We may need to verify your identity and authority over the relevant account. We will explain any limits, including records that must be retained or information controlled by your merchant or logistics provider. If your concern relates to a merchant’s use of recipient data, you can also contact that merchant. You may raise a complaint with your data-protection authority. Requests to remove copies held by an AI provider should also be made through that provider.

Keeping your connection safe

The connector uses HTTPS and account authentication, and limits access according to your account role and permissions. Diagnostic information can still include shipment or contact details even when credentials are masked. Only request or share information needed for the task. Do not put passwords, access tokens, payment-card details or other authentication secrets in chat or support attachments; use the provider’s sign-in page for authentication.

Contact and policy updates

Contact Zineps Platform B.V. at info@zineps.com or Herikerbergweg 288, 1101 CT Amsterdam, Netherlands, with privacy questions. We update this policy when the connector or our data practices change; the date above identifies the latest version.